With our remote support application, we can repair your system without even having to be there. You simply give us a call, run our application, and we do the rest! For the day to day problems, remote support can save you time, money, and frustration. Instead of having to schedule an appointment or following complex instructions over the phone, you need only sit back and watch your computer seemingly fix itself!

 
How does it work?
How remote support works: Click on the Get Support Now button to launch our Remote Desktop application. If you run the service for the first time, your Web-browser asks you to install the web-browser add-on. After installing the add-on you will see the Client box appear displaying a 6-digit code. Please give the 6-digit code to the technician providing your support session. If you do not already have an account with Valley Computer Systems, the remote tech will go over the billing agreement with you.

Is it secure?
Yes, absolutely! All remote sessions are encrypted with 128-bit encryption and are transmitted over SSL connection, the standard for secure Internet communication.

Do I need broadband internet?
Yes, because the remote support application is fairly bandwidth intensive, DSL or Cable broadband internet is required to use the program effectively. Dial-up can be used when absolutely necessary, but it is not recommended.


 
 
 
 
 
 
 
 
 
 
 
 
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